When working with my coaching and training clients we often explore how what they think affects how they behave. How, for example, their self-confidence stems from the thoughts that they have about themselves and how that affects their behaviour. How we think affects how we behave. Our thoughts, our brain, drives what we do, what.
Do you: • want to be heard more? • want to be more assertive? • want to make more impact? • want to be taken more seriously? Good communication skills underpin a lot of the training and coaching that I do whether I am developing customer service, presentation or leadership skills. Understanding the impact.
Are you confused about coaching, wondering who engages a coach, what they talk about and how working with a coach could benefit you and your team? I have written this article to help lift this fog of confusion and highlight some of the key reasons why business people work with coaches and some of the.
In a departure from my usual blogs, I wanted to tell you why we are donating the proceeds of our June Breath of Fresh Air® to the Transverse Myelitis Society. Having just got back from a wonderful holiday in America this time last year, I went to the gym for my first workout and a.
March is planning time for me – business and garden planning. My new financial year starts on the 1st April, as it may for many of you too, and so I am reviewing my strategy, deciding what I want to achieve next year and developing both sales and cashflow forecasts. At the same time,.
When we think of customer service, how often do we focus on the very first impression that our customer gets? Many customers still prefer to telephone organisations rather than contact them online and yet many businesses pay more attention to their websites than to the way their customers are welcomed on the phone. They place.
A business is only as good as the people that work in it. If it is your business strategy to grow this year – and that probably applies to most businesses – one of the key contributors to this will be to improve the performance of your people. We all have the capacity to grow.
I have just returned from a walk to the local shopping centre which was buzzing with a hive of activity from festive shoppers. Observing them and myself for a moment made me realise how much we all achieve in so little time in the run up to Christmas. We have cards to write, presents to.
What amazing weather we have had this autumn. It feels in many ways that the autumn has only just started as the summer lasted so long – I can’t believe I am saying that! Not only have we had an amazing summer but now the trees are ablaze in fiery autumn colours. I love this.
Today’s fast-paced, competitive and constantly changing world requires a new style of leadership; we call it “Connected Leadership”. Why is it important? Some of the changes that we have seen in business over the last twenty years which have had an impact on the way leaders lead include: Technology has made the world a global.