Business Growth and Development (Sales and Service)
Whether you are looking for sales, customer service or relationship management training and coaching we will provide you with a solution that enables you to attract and retain more customers and clients.
We work with companies with established sales and service teams and processes to improve their results and also with organisations of professionals and technical experts who are looking to improve how they sell and win business.
Sales Training – Attracting New Customers
We base our sales training programmes and workshops on the concepts of solution, consultative and relationship selling.
Do you have sales people who are new to sales and business development or experienced people who need some advanced selling skills? Whoever your people are, we can design a solution to meet your needs.
Customer Service – Retaining Customers
Customer service and retention is a key element of business growth as it is far easier and more cost effective to sell more business to an existing customer than to find a new one.
We will design a solution to equip your people with the skills necessary to provide outstanding customer service.
Client Relationship Management – Growing Customers
There is more value to your client than the first sale by nurturing them you will increase the level of products and services that they buy from you.
We will work with you to implement the processes and develop the skills of your Client Relationship and Key Account Managers.
Outcomes will include:
- Increased sales
- Greater customer and client retention
- Improved customer service feedback scores
- Up-selling and cross-selling
- Improved conversion ratios
- Quicker pipelines
- Relationship rather than transactional sales
- More referrals and recommendations
- More profit!