Mixed messages – is it winter or spring?
Over the last few weeks I have been watching buds appearing on trees and bulbs pushing up through the earth to reveal the glory of snowdrops, crocuses and daffodils. I …
It’s Not What You Say But The Way That You Say It
Do you… want to be heard more? want to be more assertive? want to make more impact? want to be taken more seriously? Good communication skills underpin a lot of …
First Impressions and Customer Service on the Telephone
Improve customer service and create a great first impression on the phone. Answer 6 of your customer’s questions in the first few seconds.
A Negative or a Positive Impression?
At Breath of Fresh Air® we work with a number of business partners whose skills compliment ours. Marketing is one of the areas that fits with the sales and business …
Stop ‘Phubbing’ in Business
A week or so ago I was watching breakfast television while eating my bowl of cereal when they were reporting on the Stop Phubbing campaign. I was instantly curious about …
Change – how do you approach it?
We have been going through a period of change as a business to respond to changing customer needs, build on our strengths, develop a new vision and review how we can …
Top Tips for Handling Difficult People
When did you last have a bad day? Perhaps you weren’t feeling well but struggled through the working day only to find that your boss seemed to criticise everything you …
10 tips for sales/client meetings via Skype video
I had my first Skype video meeting with a potential client recently and it made me think about some of the important things to remember. Here are my top tips: …
Twelfth Night – Taking down the Christmas Decorations
Traditionally Twelfth Night is the day when many people take down their Christmas decorations as keeping them up for longer is supposed to bring bad luck. In our house we …